Frequently Asked Questions.
Our FAQ section is here to make your shopping experience smooth and worry-free. Whether you’re curious about our jewellery, payment options, customisation, or delivery process — you’ll find quick answers to the most common questions right here.
shipping worldwide
We offer secure and insured worldwide shipping to bring Shankaram's elegance to your doorstep, wherever you are.
Crafted with Care, Delivered in 15 Days
Your order will be delivered within 15 days, ensuring you receive nothing less than perfection.
security payment
All transactions are processed through trusted, encrypted payment gateways to ensure a 100% secure and seamless shopping experience.
Our Diamonds and Polki Jewellery
Polki jewellery is made using uncut, natural diamonds in their raw form, giving it a rustic and traditional look. In contrast, regular diamond jewellery uses cut and polished diamonds with higher brilliance.
Yes, Polki diamonds are 100% real. They are natural, uncut diamonds and are valued for their antique charm and traditional craftsmanship.
Polki uses real uncut diamonds, while Kundan typically uses glass or semi-precious stones. This makes Polki more valuable and intricate in both material and craftsmanship.
Absolutely! At Shankaram, we offer complete in-house designing and customisation services to bring your vision to life with elegance and precision.
Polki jewellery should be stored in a dry, airtight box and kept away from moisture, perfumes, and harsh chemicals. Gentle cleaning with a soft cloth is recommended.
Yes, all our cut diamond jewellery comes with certification from reputed labs ensuring quality, cut, colour, clarity, and carat authenticity.
Yes, our diamond jewellery is designed for both elegance and durability, making it perfect for daily wear — especially our lightweight and modern collections.
Yes, we provide maintenance, resizing, polishing, and repair services to ensure your jewellery stays as beautiful as the day you bought it.
shopping information
You can visit our store for a personalized experience or connect with us online through WhatsApp, phone, or social media to place your order or schedule a consultation.
Yes, we offer video shopping and virtual appointments so you can explore our collections from the comfort of your home.
Yes, we offer secure and insured delivery both within India and internationally. Shipping timelines depend on the product and location.
We accept payments via cash, credit/debit cards, bank transfers, UPI, and select EMI options, both online and offline.
Yes, we provide transparent exchange and buyback policies on gold, diamond, and Polki jewellery. Terms vary by product type — please contact us for details.
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payment information
We accept cash, credit/debit cards, UPI, bank transfers, and digital wallets. We also offer EMI options on select cards and platforms.
Absolutely. We use secure payment gateways and encrypted systems to ensure all transactions are safe and protected.
Yes, all purchases come with a detailed bill and GST invoice for complete transparency.
No, we believe in transparent pricing. All applicable charges are clearly mentioned at the time of billing.
Yes, we accept international wire transfers and certain global payment gateways for overseas customers. Please contact us for international order support.
Yes, you can combine payment methods — for example, pay partly via card and the rest by UPI or bank transfer.